
UniEasy Apartment Packing Services
Our Services
UniEasy Students Packing FAQs
We've compiled some of the most frequently asked questions from students about luggage storage and organisation in the UK. Let’s make your storage experience hassle-free!
Q1. I don’t know when I’ll be back, but my tenancy is ending soon. What should I do?
A1: No worries! We’ve handled this situation many times before. Even if you're abroad, you can manage everything remotely. Our team will communicate with you via a dedicated group chat, keeping you informed every step of the way—so there’s nothing to worry about.
Q2. Do you provide storage services across the UK?
A2: Yes! Our storage and organisation services are available nationwide, covering the whole of the UK.
Q3. I need end-of-tenancy storage, but I accidentally took my keys back to my home country. What should I do?
A3: No problem! You can send your keys to our warehouse in China, and our UK-China shipping service will deliver them to your accommodation reception in 6-8 days.
Q4. I’m travelling abroad, and I left my keys inside my room. How can I get my luggage stored?
A4: Don’t worry! You can simply email your accommodation reception, informing them of our storage team’s name, arrival time, and purpose. They can issue a temporary key card for our team to access your room.
Q5. If I move to a different city or university in September, can you deliver my stored luggage there?
A5: Absolutely! For undergraduates, postgraduates, and PhD students, UniEasy provides nationwide luggage transfer services—so you can move hassle-free.
Q6. I’m not based in London. Can I still use UniEasy’s storage services?
A6: Of course! We provide storage services across the UK. Please contact our team via WeChat or WhatsApp for details.
Q7. If I decide not to return to the UK, can I have my stored luggage shipped home instead?
A7: Yes! Our dedicated air freight service is designed specifically for international students. We also have special discounts for shipping luggage back home, so feel free to contact our customer service for details.
Q8. Why might I receive an additional payment request?
A8: Additional charges may apply when extra costs are incurred. Common reasons include:
Overweight fees – If an item exceeds the weight limit.
Re-delivery charges – If a second delivery attempt is needed.
Penalty for restricted items – If any prohibited items are found in the luggage.